Sesam Street 323b, 4010, Norway

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

  • U.S. Domestic Shipping:
    • Standard Shipping (2–5 business days): Free for orders over $150; otherwise, a flat rate of $8.95.
    • Expedited Shipping (1–2 business days): Available for $19.95 (applicable to most U.S. addresses).
  • Sustainable Packaging: All orders are shipped in 100% recyclable, eco-friendly materials at no extra cost.
  • International Shipping: Coming soon! Stay tuned for global delivery options.
We accept all major payment methods for secure checkout:

 

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
  • Digital Wallets: Apple Pay, Google Pay, PayPal.
  • Corporate Accounts: Custom invoicing available for bulk orders (contact us at hello@luxjoi.com).
    All transactions are encrypted with SSL technology and processed through PCI-compliant gateways to protect your data.
  • Processing Time: Most orders (including custom designs) are processed within 1–3 business days after payment confirmation.
  • Shipping Time:
    • Standard: 2–5 business days (U.S. mainland).
    • Expedited: 1–2 business days (U.S. mainland, excluding weekends/holidays).
  • Tracking: A unique tracking number will be emailed to you once your order ships, with real-time updates via our website or carrier portals.
  • Security: We use industry-leading SSL encryption to secure all transactions, ensuring your personal and payment information is never shared without consent.
  • Data Privacy: Your data is stored in compliance with GDPR and CCPA regulations, and we never sell or rent customer information to third parties.
  • Trust: LuxJoi is partnered with top-tier payment processors and follows strict cybersecurity protocols to maintain your trust.
  1. Order Confirmation: You’ll receive an email with your order details and a design preview (for custom products).
  2. Design Review (For Custom Orders): Our team checks for print/engraving feasibility—expect a confirmation within 24 hours.
  3. Production: Your order is crafted with premium materials in our U.S. facilities, prioritizing quality and sustainability.
  4. Shipping: Your item is packaged in eco-friendly materials and shipped with fast, tracked delivery.
  5. Delivery: Track your shipment online and enjoy free returns/exchanges if needed (see our Returns Policy).
  • Yes! A detailed electronic invoice (tax-inclusive, where applicable) is sent to your email alongside the order confirmation.
  • Download: Log into your LuxJoi account to view/reprint invoices at any time.
  • Bulk/Corporate Invoices: For wholesale or corporate orders, request a formal invoice by replying to your order confirmation email.